The goal of Garment Valet is to take the best possible care of your garments. Garment Valet utilizes facilities with modern, cutting edge equipment. Yet, as with all services within the Dry Cleaning/ Laundry industry, there is a slight possibility that a garment may be damaged or lost. Due to this factor, a guideline must be established by Garment Valet for its customers to ensure that each problematic issue is dealt with in a uniform and proper manner.
By signing up for the service online, in person, or by phone then you agree to the stipulations in each of the scenarios below:
These terms and conditions are subject to change. Although we make the effort to alert you of changes to terms and conditions it is your responsibility to check back regularly to review changes.
In order to make a claim for a lost/stolen or damaged garment, the customer must notify the company in writing within 24 hours of delivery back (e.g., the time possession of garments becomes yours).
If a garment is damaged upon return, and in order to make a claim, damages must be noted on our production records prior to return. Garment Valet thoroughly inspects all articles of clothing before and after production and notes any damages (bleach spots, rip/tears, filth, and/or discoloration). Garment Valet will always pick up damaged garments for inspection. Garment Valet will not be responsible for any claim if customer refuses to leave damaged garment out for inspection.
In the event that a Special Care Garment was damaged by Garment Valet, our damage policy covers only up to ten times (10x) the production expense. (E.g., if a Polo shirt typically costs $4.00 to clean, the compensation would be up to $40.00). The garment must also not have the identification tag (paper/thermal tag) removed from it, as such a gesture signifies that the garment has been worn since most recent production. We will also not accept claims that a permanent barcoded tag ruined the look or feel of a garment.
In the case that a Wash Dry Fold Garment was damaged by Garment Valet, our damage policy does not include shrinkage or fading. Upon request, Garment Valet can always attempt to steam stretch the shrunken garment back to its original measurements free of charge. Fading is a natural occurrence in laundering. In the event that a garment is discolored or bleached, Garment Valet will make a value assessment of the shirt based on the following criteria: retail value (receipt is necessary to prove highest retail value otherwise our found value must be accepted), life of the garment, and severity of damage. Garment Valet reserves the right to pay only up to ten times (10x) the production expenses, which is at most $12.50 (one lb. of laundry).
There are some stains that have been scientifically proven not to appear until exposed to water or heat. Such stains typically have a sugar base. Some examples of stains are alcohol and juices. Such stains can be proved in a lab, but the expense is $200 to test. If it turns out that Garment Valet is responsible for the discoloration, then Garment Valet will assume the lab charge and suitable reparation for the garment. If Husky Express is not responsible for the discoloration, i.e., it is a sugar based stain that was invisible before exposure to water/heat, the customer is responsible for the lab charge and will not be reimbursed for the garment. No garment will ever be sent to a lab without customer's request. Garment Valet does not use the sugar based stains as an escape clause for damaged garments since it is easy for an expert to identify the cause of a stain.
In the event of missing garments for Special Care, Garment Valet assumes no responsibility for garments after delivery back. By the time garments have been dropped off to the customer, i.e., left the possession of our driver's hand, they have been inventoried four (4) times (upon mark-in (pre- production), assembly (post-production), bundling, and route manifested). Even if a content inventory slip (available on website) is included with the bag, customer must accept Garment Valet's garment count.
In the event of a missing garment in Wash Dry Fold, Garment Valet assumes no responsibility. Our tracking system of garments through the Wash Dry Fold process is among the most advanced in the industry. It is very typical that customers are unaware of the exact contents, and only have a suspicion that the garment was included in the bag. It has been the experience of Garment Valet that customers often blame the company, when in fact they find the garment a month or so later. Wash Dry Fold is a bulk service that does not identify each garment separately, so even if an inventory list is included it will not be noted.
In the event that an entire order of Wash Dry Fold or Special Care is lost/stolen before we attempt pickup then Garment Valet assumes no responsibility. In the event that an entire completed order of Wash Dry Fold or Special Care is lost/stolen after it has left our possession, Garment Valet assumes no responsibility. Husky Express has taken every means possible to offer secure service points, with the option of in home service always available. Customers have the option of accepting/declining such service points, but it is in their best interest to accept them. Informing you of delivery back is a courtesy but not a guarantee that you will either receive the confirmation of delivery back or successfully retrieve your garments. Auto transferring of wash-dry-fold to special care or visa versa. Customer is responsible for any charges accrued, delayed turnaround, and accepts that we use our best judgment in proper processing of garments and does not hold us responsible for Auto Transferring.
Garment Valet will not be responsible for any reparation beyond $100, even if the order costs over $10 to process. Further, any single item will not be valued beyond $50 for reimbursement.
Garment Valet takes extraordinary steps prior to cleaning to search all garments in hopes to find, remove, and return such items as lipstick, gum, pens jewelry, watches, cellphones, cash, cameras, etc. We however take no financial responsibility for items that you claim were submitted with order or items not found by us prior to cleaning and then destroyed during the cleaning process. Garment Valet also claims no financial responsibility for damage to your garments from items we did not successfully remove from garments prior to cleaning such as pens, gum, makeup. Please check all garments carefully prior to submission. Thank you!
We take the utmost care in dealing with allergies but we can not guarantee and will accept no responsibility for an allergic reaction caused by the soaps and chemicals we use. The same no responsibility applies to allergic reactions caused by soaps or chemicals that you have stated you are allergic to.
Preventative steps are taken when deemed appropriate to remove beads, buttons, pins, brooches, and sequins from garments or to wrap in foil prior to cleaning. Our preventive steps greatly reduce incident to these types of items but do not completely eliminate the problem. When problem does arise we will do our best to fix, find, replace but do not guarantee 100% satisfaction and compensation requests.
Laundry Plan Option:
This plan is automatically renewed after 15 uses or 4 months, whichever comes first. By selecting the "Do No Auto-Renew" option your plan will not auto-renew. Any plan, after 4 months with uses still available will expire. And future orders will be charged at the normal retail rate, unless plan is renewed. Customer can only use 1 use in any 24 hour time period. Prorated refunds are available upon request for plans that have not yet expired. Any plan past its expiration date will not be eligible for any type of refund.
If providing access to any service point and/or selecting service to any service point and/or selecting option, "Inside apartment door" then you will exonerate, hold harmless, protect, and indemnify Garment Valet, its employees, its successors, and assigns, from and against any and all loss, liabilities, damages, claims, suits, or actions, judgments, and costs which may arise from intentional acts, omissions, or negligent acts inside the apartment or to any part of the building, inside or out.
Garment Valet has the right to modify these terms and conditions at any point, and/or cancel/refuse service to any customer based on conflict. If there are any further questions or misunderstandings, a Garment Valet representative is always available to explain by e-mail info@garmentvalet.com, or by phone 617-44-CLEAN during our normal operating hours.
You are responsible for returning to your driver or your local Husky office any incorrectly delivered garments or products . Although our automated systems have shown 99.9% accuracy, loopholes including human error still play a part. If you are to not return mis-delivered items, either because you want to keep or because you've thrown it out then we will seek appropriate compensation and support claim with tracking records.
Bags are free while you use the service. If you become an inactive customer, you will be charged $11.99 for each bag in your posesssion. upon such charge, you will receive an invoice for the charge with instructions on how to return the bags to credit back the charge within 30 days of charge.
Garment Valet does its best to deliver on time or early. We are not responsible for service delays and/or failure due to unforeseen events such as weather, traffic, road emergencies, accidents, communication failure that are not within our control.